Twelve Cleaning – Residential Service Terms

By hiring our services, you confirm that you have read, understood, and agreed to the terms described on this page. These terms protect both the client and Twelve Cleaning, ensuring clarity, safety, and transparency in every visit.

1. Introduction

Twelve Cleaning exists to offer peace, trust, and excellence in every home we care for. Our goal is to transform each space into an environment of comfort, harmony, and order.

2. Digital Delivery and Acceptance

  • These Terms of Service may be sent digitally by email, text message, or app, or delivered in person during an on-site visit.
  • All these forms of delivery are valid and official, and they guarantee the rights and obligations of both parties.
  • By confirming a cleaning (digitally or in person), the client automatically agrees to these terms.

3. Scope of Service

  • Twelve Cleaning services apply exclusively to the interior areas of the property.
  • Non–air-conditioned areas (such as garages, exterior stairs, storage rooms, or open porches) are not included unless previously and expressly agreed upon.
  • Any change to the scope of work must be requested in advance and may result in price adjustments or scheduling changes.

4. Estimates and Quotes (Online, Phone & In Person)

  • Any price, quote, or estimate provided online (via form, chat, or email), by phone or text, or during a quick walk-through is considered an estimate only.
  • The final price may change after our team reviews the real condition, size, and level of buildup in the property on the day of the service.
  • If a price adjustment is needed, Twelve Cleaning will always communicate the updated total to the client before starting the cleaning.
  • The cleaning will only proceed after the client approves the final price. If the client does not agree with the adjustment, the service may be cancelled or rescheduled without obligation to perform it at the initial estimate.

5. Scheduling and Frequency

  • Cleanings must be scheduled in advance and confirmed by the client.
  • We recommend a regular schedule (weekly, bi-weekly, or monthly) to maintain quality and guarantee availability.
  • After 30 days without cleaning, the price may be adjusted automatically due to accumulated dirt and extra workload.

6. Payments and Late Fees

  • Payment is due on the same day as the cleaning, via Zelle, cash, or Twelve Cleaning business account.
  • After 24 hours, a non-refundable late fee of $35 will be automatically applied to the outstanding balance.
  • Payments delayed by more than 60 days may result in reporting the balance to credit agencies, legal collection procedures, and suspension of future services until full payment is received.
  • Cancellations with less than 24 hours' notice may be charged the full amount of the scheduled service.

7. Cancellations, Rescheduling, and Skipped Cleanings

  • Cancellations must be made at least 4 days (96 hours) in advance.
  • Cancellations made between 48 and 96 hours before the appointment may incur a 50% charge of the scheduled cleaning.
  • Cancellations made with less than 24 hours' notice may be charged the full amount.
  • Rescheduling requests made 48 hours or more in advance are free of charge.
  • If a cleaning is skipped or postponed with less than 3 days (72 hours) of notice, a Skipping Fee (for example, $70) may be applied and the next cleaning price may be adjusted due to increased buildup.
  • In exceptional cases (illness, emergencies, or force majeure), rescheduling may be reviewed case-by-case.

8. Twelve Cleaning Responsibilities

  • All teams are trained and supervised to guarantee professional quality and conduct.
  • All cleaning products are safe and appropriate for each surface.
  • Twelve Cleaning maintains liability insurance that covers accidental damage caused exclusively by our team, up to the limit of the active policy.
  • Any compensation for such incidents will be handled directly by the insurance company, within policy limits and at no additional cost to the client.
  • Twelve Cleaning is not responsible for pre-existing damages, unreported fragile items, or valuables left unsecured.

9. Client Responsibilities

  • The client must guarantee access to the property at the scheduled time (by presence, gate code, key, or building authorization).
  • The client must inform our team about delicate items, sensitive areas, or specific preferences.
  • Pets must be secured during the cleaning service.
  • Any changes in address, schedule, or special instructions must be communicated in advance.

10. Satisfaction Guarantee

  • The client has up to 12 hours after the cleaning to report issues or request adjustments.
  • After this period, the service will be considered completed and approved.
  • Our goal is to deliver excellence and complete satisfaction in every visit.

11. Photo Records

  • Twelve Cleaning may take before-and-after photos for internal quality control.
  • Occasionally, images may be used on social media or marketing materials to demonstrate our standards.
  • No photo will ever include people, family portraits, or any element that reveals the client's identity.
  • If the client does not authorize photos, they can simply inform us and photography will be suspended immediately.

12. Safety and Conduct

  • All team members go through a background check and professional training before joining our staff.
  • Inappropriate language, smoking, or unprofessional behavior is strictly prohibited.
  • Twelve Cleaning reserves the right to pause or terminate service if any team member feels unsafe or disrespected, and the same right is guaranteed to the client.

13. Force Majeure

Twelve Cleaning will not be held responsible for delays or cancellations caused by severe weather, accidents, power outages, illness, or events beyond our reasonable control.

14. Price Adjustment Policy

  • Twelve Cleaning may adjust service prices annually, starting from the second year of continuous service.
  • Adjustments are based on inflation and cost variations in the cleaning services sector in the United States.
  • Standard adjustments do not usually exceed 6% per year, unless there are exceptional increases in material or labor costs.
  • Clients will receive written notice at least 30 days before any price change becomes effective.
  • This policy helps maintain service quality, employee retention, and operational consistency while keeping fairness and transparency for our clients.

15. Jurisdiction

This agreement is governed by the laws of the State of Georgia (USA). Any dispute will be resolved in the County of Fulton, GA, under applicable state legislation.

16. Acceptance of Terms

Digital confirmation (message, email, or app) or the continuation of services implies full agreement with these Terms of Service. Twelve Cleaning Corp – Atlanta, GA – contact@12cleaning.com | (470) 265-6367.