Privacy Policy

This Privacy Policy explains how Twelve Cleaning ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, fill out our forms, or hire our cleaning services. By using our site or services, you agree to the practices described in this Policy.

1. Information We Collect

We only collect information that is necessary to deliver our services with safety, clarity, and professionalism.

  • Information you provide directly: name, phone number, email address, service address, details about your home or business, preferred schedule, and any message you send to us via forms, text, or email.
  • Service and billing information: service type (residential/commercial), frequency, notes about your preferences, and payment status. We do not store full credit card numbers in our own systems.
  • Automatically collected data: basic technical data when you visit our site, such as IP address, browser type, device information, and pages visited. This is used in aggregate to understand traffic and improve the website.
  • Communication records: calls, SMS, WhatsApp or other messages exchanged with our team for service coordination, quality control, and training.

2. How We Use Your Information

  • To provide, schedule, and manage cleaning services.
  • To communicate about quotes, confirmations, reminders, rescheduling, and follow-up after each service.
  • To process payments and send receipts or invoices.
  • To respond to questions, requests, and support needs.
  • To improve our services, website experience, and internal processes.
  • To send occasional updates about Twelve Cleaning, service reminders, and special offers that may be relevant to you. You can opt out of marketing messages at any time.
  • To comply with legal obligations, prevent fraud, and protect the safety of our clients, team, and company.

3. SMS, Calls, and Digital Communications

  • By providing your phone number or email, you authorize Twelve Cleaning to contact you with service confirmations, reminders, updates, and follow-ups related to your cleaning.
  • Message and data rates may apply according to your carrier.
  • You may opt out of marketing messages at any time by replying "STOP" to an SMS or by contacting us directly through email or phone.
  • Even if you opt out of marketing, we may still contact you with essential operational messages (for example: schedule confirmations, rescheduling, or payment issues).

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your experience and understand how visitors use the site.

  • Cookies are small files stored on your device that help remember your preferences and basic session information.
  • We may use analytics tools (such as aggregated traffic reports) to see which pages are most visited and how users interact with the site.
  • You can control or disable cookies through your browser settings. However, some parts of the site may not function properly without cookies.

5. Payment Information

  • Many of our clients pay via Zelle, bank transfer, or other external payment platforms. In these cases, your financial information is processed by the platform itself, not by Twelve Cleaning.
  • If we ever use a card processor, sensitive card data is handled and stored by the payment provider in compliance with industry security standards. We do not store full card numbers in our internal systems.

6. How We Share Information

We do not sell your personal information. We only share it in limited situations:

  • Service providers: trusted partners that help us operate our business (for example: tools for scheduling, lead management, messaging, or payment processing). These partners are required to protect your data and use it only for agreed purposes.
  • Legal and safety reasons: when necessary to comply with laws, regulations, court orders, or to protect our rights, our clients, and our team.
  • Business transfers: if Twelve Cleaning goes through a merger, acquisition, or similar process, your information may be transferred as part of the business, always respecting this Policy or providing a new notice.

7. Data Retention

  • We keep your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain accurate business records.
  • When data is no longer needed, we may delete it or anonymize it so it can no longer be linked to you.

8. Data Security

  • We use reasonable physical, technical, and administrative safeguards to protect your information against loss, misuse, or unauthorized access.
  • No system can be guaranteed 100% secure, but we continually review our practices to keep your data as safe as possible.

9. Your Choices and Rights

  • You can request to review, update, or correct your contact information at any time by contacting us.
  • You can opt out of marketing emails or SMS by using the unsubscribe instructions or replying "STOP" to an SMS.
  • If you have privacy questions or want to limit certain uses of your data, you can reach us via email or phone using the contact details at the end of this page.

10. Children's Privacy

Twelve Cleaning offers services to households and businesses but does not intentionally collect personal information from children under 13 years of age. If we become aware that a child has provided us with personal information, we will delete it as soon as reasonably possible.

11. International Visitors

Our company operates in the United States. If you access our site from outside the U.S., your information may be transferred, stored, and processed in the United States, where data protection laws may be different from those in your country of residence.

12. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology.
  • When we make material changes, we will update the "last updated" date and may provide additional notice on our website.
  • Your continued use of our site or services after any update means you accept the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

Twelve Cleaning Corp – Metro Atlanta, GA, USA
Email: contact@12cleaning.com
Phone: (470) 265-6367